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Help Centre.

Most diaspora buyer questions are answered in here. If something isn't, contact us directly — most enquiries are answered within one business day.

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Account & Sign-in

Login, password reset, two-factor authentication.

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Property Search

Filters, saving favourites, contacting developers.

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Payments & Escrow

Deposits, milestone releases, refunds.

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Construction

Milestones, photo updates, on-site issues.

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KYC

Documents, review timelines, rejections.

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Mortgages

Pre-qualification, lender matching, drawdown.

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Help Centre · Okava